Service
Operations
Lower operating cost and better service.
Overview
We redesign how work flows through the organisation. That covers the operating model, supply chain, procurement, assets and the service operations behind what you promise customers.
Lasting improvement comes from changing how work is designed. One-off cuts tend to grow back. We start with a clear baseline and find where value leaks, whether in cost, capacity, quality or working capital. Then we redesign processes, networks and decision rights with the people who run them. Savings are tracked in the accounts, not on a slide.
Questions we help answer
- 01Where is cost leaking out of our operating model?
- 02Can our supply chain withstand the next disruption?
- 03Why does performance vary so much across sites, shifts and teams?
Capabilities
What this service covers.
Open any capability to see what it covers.
Cost transformation and margin improvement
We diagnose cost across the business and run margin programmes that pair quick wins with structural change. Finance validates every saving.Operating model design
We set structures, processes, roles, decision rights and governance to fit the strategy. The design suits where the organisation is going, not where it has been.Supply chain and network optimisation
We design networks, inventory policy, planning processes and logistics strategy. The aim is the right balance of cost, service levels and resilience.Procurement and sourcing transformation
We build category strategies, run sourcing waves and set up supplier performance management. Procurement then saves money on more than price alone.Service and customer operations
We design services, raise contact-centre and frontline productivity, and fix the processes behind them. Customers get a consistent service.Asset management, maintenance and reliability
We set maintenance strategy, reliability practices and asset lifecycle plans. Equipment is available more often and costs less to own.Manufacturing and Industry 4.0
We introduce lean production systems, automation and connected-factory applications where they pay back. The aim is higher throughput, quality and flexibility.Shared services and global capability centres
We build the business case, choose locations, and design and move work into shared service and global capability centres, including in India.ZBB (zero-based budgeting)
We rebuild budgets from zero, by cost package and owner. This resets spend and builds cost discipline into the annual planning cycle.
Outcomes
What clients get from the work.
Where we see this most
Available to clients in every industry we work in.
Often combined with
Related
Related articles and illustrative work.
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A logistics operator runs too many warehouses, some full and some half-empty. Customers across the GCC (Gulf Cooperation Council) want faster delivery.
Read the scenarioStart a conversation about Operations.
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